Refund Policy

Plans are billed monthly or annually in advance. A subscription continues until you cancel it. Cancelling stops the next renewal and keeps your access until the end of the period you have already paid for.

New subscribers may request a full refund within 14 days of the first payment on a plan, provided the request is made from the account email address.

Outside the cooling-off period, annual plans are not refunded pro rata. Access remains available for the remainder of the paid term.

If a paid capability is unavailable for a sustained period, contact us. We would rather credit or refund than keep money for something that did not work.

8Signals is a research and information product. Refunds are not available on the basis of investment outcomes, market movements or decisions taken using the platform.

Use the contact page and choose the Billing reason, or email the support address from the account email address.